Startel Limited

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Technical Support

Reliable support whenever you need it, tailored to your organization’s requirements.

End User Support

We offer three tiers of technical support Silver, Gold, and Platinum so you can choose the level that best fits your needs. If you require something more specific, we can design a bespoke support package just for you.
If you’re unhappy with your current FotoWare re-seller, reach out to us we’ll help you get everything running smoothly again.

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Silver Support

Reliable professional support during standard UK business hours, perfect for organisations with basic support needs.

Benefits:

  • Email, telephone, and remote assistance

  • 4-hour response time

  • No monthly health checks

  • Excludes public holiday coverage

Gold Support

Extended professional support designed for businesses needing quicker response times and proactive system checks.

Benefits:

  • Email, telephone, and remote assistance

  • 2-hour response time

  • Monthly health check

  • Excludes public holiday coverage

Platinum Support

Round-the-clock support for businesses that require 24/7 assistance and proactive system management.

Benefits:

  • Email, telephone, and remote support

  • 24 hours a day, 365 days a year

  • 2-hour response time

  • Monthly health check

Would you like to start a project with us?

Let’s collaborate to build smart, reliable, and innovative digital solutions tailored for your business

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